Free in-home measure and quote - PGT, CGI and CWS impact lines compared on your actual openings, style by style
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Before
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Before
AfterWhy Miami Homeowners Choose CGI Windows & Doors
We provide independent Miami Cgi service for windows and doors repair, installation, and maintenance and we do it with a crew that knows these products down to the roller housings and balance springs. Our technicians stock the adjustment hardware and weatherstripping that keep CGI windows operating in Miami’s salt air long after other shops would have quoted a full replacement. We are not a manufacturer-authorized dealer and we don’t pretend to be. What we are is a local, second-generation glazing company that has worked on hundreds of CGI units across Coral Gables, Hialeah, and the beachside condos, and we fix them right the first time. Call (561) 956-2754 and a live person answers, day or night.
Why Trust TruePane Windows & Doors for Your CGI Windows & Doors?
CGI builds impact-rated windows and doors that are genuinely engineered for South Florida. The Estate Collection single-hungs, the Targa horizontal rollers, and the Classic three-panel sliders are all solid products. But even a well-built window takes a beating in Cgi in Miami Beach and throughout the area. Salt air corrodes hardware. UV bakes weatherstripping until it cracks. High winds drive debris into weep holes and jam up tracks. Knowing how to fix those things without voiding a warranty or damaging the impact glass is a skill you only get from repetition.
Dale Kessler, our owner, learned glazing the old way. His father ran a small shop out of a two-bay garage in Columbus, Ohio, and Dale spent years on residential and light commercial work before bringing that trade discipline to Miami. He measures twice, orders once, and tells customers exactly what a job involves before anyone signs anything. His rule on the job site is simple: if it’s not worth putting in the contract, it’s not worth saying out loud. That’s how we handle CGI service. We quote the repair honestly, we use the right parts, and we stand behind the work in writing.
Every TruePane tech is background-checked and uniformed. Every CGI diagnosis gets a written line-item quote. And both manufacturer warranty layers get registered in writing before we leave the driveway. That’s The Keystone Standard we apply to every job, CGI included.
Common CGI Windows & Doors Problems We Fix in Miami
- Roller assemblies in Targa horizontal sliders that seize up from salt and sand. CGI’s Targa series uses roller carriages that ride along a bottom track. In Miami, especially within a few miles of the coast, fine salt spray works its way into those roller housings. Combine that with sand and the rollers stop spinning. The panel drags, then drops when you force it. We replace the stainless steel rollers, clean the track, and lubricate the assembly so the door glides with one hand again.
- Clogged weep holes on Estate Collection single-hungs causing water to pool inside the frame. CGI’s Estate single-hungs have small drainage channels at the bottom of the frame. During Miami’s summer storms, wind-driven rain and debris pack those weep holes shut. Water backs up inside the frame, and over time that leads to corrosion and even interior leaks. We clear the weep paths, check the sill, and reset the drainage so water exits the way it was designed to.
- Balance springs in CGI double-hungs losing tension after years of humidity. The balance system inside a double-hung is under constant load. In Miami’s humidity, the springs or coil balances slowly lose tension. The sash becomes hard to lift, or worse, it drops suddenly when you let go. We replace the balance assemblies with genuine CGI hardware whenever it’s available, and we adjust the tension so the sash holds position at any height.
- Brittle, compressed weatherstripping on older Targa sliders breaking the air seal. UV radiation in Miami is relentless. After five to ten years, the pile weatherstripping on sliding panels becomes flattened and brittle. Air leaks in, the AC bill creeps up, and water gets through during storms. We replace the weatherstripping with a pile material that matches the original spec, which restores the seal without changing how the door feels.
- Crank mechanisms on older CGI casement windows that strip or bind. Casement cranks take a lot of torque, especially on larger Estate casement windows. Over time, the gear inside the crank operator wears down. The handle spins but the sash doesn’t move, or it grinds. We can replace the crank operator without disturbing the impact glass or the frame. The glass stays put. The window opens cleanly again.
CGI Parts & Our Repair-vs-Replace Approach
We use genuine CGI hardware, balances, and weatherstripping whenever the parts are available. CGI’s supply chain can be slow on older or discontinued models, and that’s where experience matters. For backordered rollers or balances, we source quality aftermarket components that meet the original engineering tolerances. We tell you which is which on the quote, in writing, before any work starts.
We only recommend full replacement when the frame itself is done, meaning rotted, badly racked, or too far gone to hold a new Impact Windows services sash. If the glass is intact and the frame is sound, repair almost always costs less and keeps your original warranty intact. We’re not in the business of selling windows you don’t need. We’re in the business of making the windows you have work right. If you’re on the fence about whether a repair makes sense, call (561) 956-2754 and we’ll walk you through what we’re seeing.
Our CGI Service Process - Step by Step
- 1
Diagnosis. We inspect the full unit, not just the symptom. If a Targa panel is dragging, we check the rollers, the track, the weatherstripping, and the frame alignment. CGI issues usually have more than one contributing factor in Miami’s climate.
- 2
Written quote. You get a line-item quote on paper before any work starts. The parts, the labor, the disposal if there is any. No surprise charges on the back end. Dale’s rule applies here: if it’s not in the contract, we don’t say it.
- 3
Repair or replacement. We use the right parts, torque the hardware to spec, and set the alignment the way the factory intended. For impact glass, we never improvise. The anchoring and buck framing in Miami’s CBS homes requires precision.
- 4
Testing. We operate the window or door through its full range. For sliders, we do a wind-driven rain test when the job calls for it. If the pane isn’t true, the job isn’t done.
- 5
Warranty registration. Before we leave, both warranty layers get registered in writing. Durations stated. Our 90-Day Done Right Promise backs the workmanship, and we don’t argue about it later.
CGI Products We Service & Install in Miami
Our technicians work on the full range of CGI residential product lines in Miami, including the Estate Collection single-hung impact windows, Estate casement windows, Targa series horizontal rollers, and Classic three-panel sliding glass doors. We stock common adjustment hardware, roller assemblies, balance springs, and weatherstripping for these models locally, which means most repairs are done in a single visit. For larger custom units or special-order glass, we coordinate directly with the supply chain and keep you posted on timing, no callback forms involved. We also install new CGI products when a replacement is the right call, and we handle the Miami-Dade NOA paperwork alongside the job.
We Also Service These Brands
CGI is one of several impact-rated lines we work on every week. We also service and install PGT, CWS, ES Windows, and ECO Window Systems products across Miami. If you have a mix of brands in your house, one crew handles all of it. That’s useful when half your windows are CGI and the other half came from a different manufacturer’s line.
FAQs - CGI Windows & Doors Service in Miami
No. We are an independent CGI service provider. We are not manufacturer-authorized, and we don’t claim to be. What we are is experienced with CGI products, from the Estate Collection to the Targa series and Classic sliders, and we fix them using the same engineering standards CGI specifies. Being independent means we tell you when a repair makes sense and when a full replacement is actually necessary, without a manufacturer’s sales quota pushing the conversation.
Yes, whenever they’re available. We use genuine CGI hardware, balances, and weatherstripping on most repairs. For discontinued models or backordered parts, we source quality aftermarket components that match the original tolerances. The quote tells you exactly which parts we’re using before any work starts. Call (561) 956-2754 if you want to know what’s available for your specific model.
Most repairs, like roller replacements, balance swaps, or weatherstripping, are completed in one visit. We come prepared with the common parts in the truck. Larger jobs, like full-frame replacements or special-order glass, take longer because the product has to be manufactured and approved through Miami-Dade’s process. We’ll give you a straight answer on timing when we quote the job.
We service and install the Estate Collection single-hungs, Estate casement windows, Targa horizontal rollers, and Classic three-panel sliding glass doors. That covers the majority of CGI residential units installed in Miami over the past two decades. If you have a model we haven’t named, call us and describe what you’re looking at. We’ll tell you honestly whether we can help.
No. Repairs done with proper parts and methods do not void your manufacturer’s warranty. In fact, ignoring a failing roller assembly or a clogged weep hole can cause damage that the warranty won’t cover, because it falls under lack of maintenance. We register both warranty layers in writing after every job, and we keep the documentation. If you have a warranty question, call (561) 956-2754 and we’ll walk through it with you.
It depends on the repair. A straightforward roller replacement on a Targa slider typically runs less than a full frame replacement, which can run into the thousands. Balance spring replacements and weatherstripping are usually mid-range repairs. The only way to get an exact number is to have us look at the unit. Estimates are free, and we quote the job in writing before any work starts. Call (561) 956-2754 to schedule yours.
In most cases, we can replace the balance system without replacing the sashes. The sash itself is usually fine unless the glass is broken or the frame is damaged. We replace the balance assemblies, adjust the tension, and the window operates like it should. New sashes are only necessary when the existing ones are structurally compromised.
That’s a classic roller failure. The roller assembly has corroded or the bearings are shot, usually from salt and sand getting into the housing. The panel drags, then drops when the roller finally gives way. We replace the stainless steel rollers, clean the track, and the panel glides smoothly again. If you keep forcing a dragging panel, you risk damaging the track itself, which is a more expensive fix. Call (561) 956-2754 and we’ll come take a look.
Yes. Water leaks on aluminum-framed picture windows in Miami are usually caused by failed sealant joints, clogged drainage paths, or degraded gaskets. We find the actual entry point, reseal the affected areas, and confirm the drainage is working. We don’t just caulk over the problem and hope. The fix gets tested before we leave.
Yes. The crank operator sits in the frame, separate from the glass. We replace the operator and any damaged linkage without touching the impact-rated glass or breaking the frame seal. The window opens and closes like new, and the glass stays exactly as it was.
Yes. We handle the Miami-Dade Notice of Acceptance documentation for CGI work. Miami-Dade County is a High Velocity Hurricane Zone, and every product we install must have a valid NOA on file with the county. We provide the paperwork your condo board or building department requires. We’ve done this for years across Miami, from Gables-by-the-Sea condos to high-rises overlooking Biscayne Bay.
Book Your CGI Service in Miami, FL
If your CGI window is sticking, leaking, or the panel won’t budge, don’t wait for the next storm to find out how bad it is. Call (561) 956-2754. A live person answers, and we’ll schedule a free estimate. We’ve been serving Miami for over 42 years through TruePane’s craft tradition, and we plan to be here for thirty more. The pane gets set true. The job gets done right.
Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Miami since 2008.
Six Reasons Homeowners Choose TruePane Windows & Doors
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.